SriLankan Cargo Reinvents Service Delivery with Strong Customer Focus
SriLankan Cargo, the air cargo division of SriLankan Airlines, recentlyunveiled its reinvented service delivery framework and website, with a strong focus on customer experience. The new service model of SriLankan Cargo classifies service delivery under Freshness Class, Wellness Class, Precious Class and Guardian Class to ensure consistent and premium care for customers and their consignments. It also includes a 24/7 service hotline and a redesigned website for a better user experience.
“We are excited to present our latest innovation – product verticals – that is the
culmination of our collective focus, dedication and creativity in the pursuit of excellence in
airfreight services. SriLankan Cargo is passionate about serving its customers even better
by setting new standards, which when coupled with the innate warmth and friendliness of
our people, create a service that rivals the best in class,” stated Chaminda Perera, Head of
Cargo of SriLankan Airlines.
The four classes of service emphasize precision in activities throughout the airfreight
logistics process. Freshness Class and Wellness Class focus on priority service, rapid
connections and advanced cold chain management to conserve the freshness of perishable
cargo and potency of medicine, respectively. Precious Class pledges to offer the highest
degree of security for valuable and vulnerable cargo, and Guardian Class aims to provide all
the comfort and care that pets and other animals need during air transportation.
Customers can now reach out to the SriLankan Cargo team at any time of the day through the
new 24/7 service hotline at +94197 33 3344, an integral feature of the new service framework.
SriLankan Cargo will further provide regular tracking updates on shipments to customers.
The redesigned website, another important element of the framework, aims to supply
customers with all the information that they require for shipping decisions. From
discovering the perfect flight schedule to easily calculating the chargeable weight by
entering the dimensions of the consignment or making a request for air cargo charter
services, the site promises to be the quickest information source for SriLankan Cargo
products.
“It is great to see the national carrier aggressively forging ahead with the introduction of
these value-added products amid all the challenges that they are facing. I take this
opportunity to wish SriLankan Cargo every success as they take off into the future,”
expressed Ruwan Waidyaratne, Managing Director of Hayleys Advantis.
SriLankan Cargo has been providing connectivity across the Middle East, Europe, South Asia,
Southeast Asia, the Far East and Australia. Leveraging on road and partner networks, SriLankan
Cargo is able to provide customers the flexibility to move cargo beyond the points which
SriLankan Airlines directly serves. With top-notch storage facilities and cargo handling
equipment to manage customers every requirement, SriLankan Cargo is a one-stop solution for
any type of consignment. For more information visit www.srilankancargo.com
